Not happy with your purchase? We want you to be happy with your purchase. Web orders are eligible for a full refund within 21 days of purchase.
The following items cannot be returned or exchanged: ALL SALE items, discounted items (including items purchased with a discount/promo code.)
Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you would like to make a return. firstname.lastname@example.org
Refunds and Processing
You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Real Grinders.
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- You will be responsible for the cost of shipping to return the merchandise.
Please allow 1-2 days to process your order. We do not ship on weekends. Orders placed on Friday after 12PM pst will not be processed until Monday morning.
All domestic orders are shipped via UPS ground within 2 business days of your order date. Depending on where you live in the US, you will get your package within 1-5 days of the date it was shipped.
International shipping is $30 for regular sized items and $40 for oversized packages.
Once you receive a Shipping Confirmation with your tracking number, your package should arrive within 8-15 days. It depends how long the package takes to go through your country’s customs. We do our best to avoid customs charges, but the customer is responsible for any charges that are required by customs once your package arrives in your country. Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.
Duties and Taxes
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
By placing an international order with us, you are consenting to pay the duties and taxes as mandated by the destination country. Our international shipping option is for shipping cost only and does not include duties and taxes – this is the responsibility of the customer as hereby agreed to. To calculate exact duties and taxes for your shipment, please contact your country’s customs department.